FAQs

 

 

1. What is your return policy?
We offer FREE RETURNS of new and unused merchandise within 100 days of the date of purchase. Please make sure that all items are in original condition (new and unworn) and with all original packaging and tags attached.

If you have any questions contact us via email to support@shoesbymom.com and we will gladly help you with your return process.

2. How do I get a return shipping label?

To get a pre paid return label please send us an email to suuport@shoesbymom.com, and we will gladly send the label to your email and help you with any questions you may have regarding the return process.

3. What are the shipping fees?
We offer Free standard shipping and returns on all US domestic orders.
If you would like your items to arrive sooner, you may select 2 day or overnight shipping for an additional fee.
Please refer to the shipping estimate calculator for more information on our shipping options.

Type of Delivery

Delivery Time

Price

US Domestic Standard Shipping*
4-7 business days
FREE
Standard Priority Shipping
4-7 business days
$9.95
2nd Day Delivery
2-3 business days
$14.95
Next Business Day Delivery
1 business day
$24.95

*Free shipping excludes Hawaii, Alaska and Puerto Rico

4. When is my order shipped?
Orders placed before 4 pm (PST) are usually shipped on the same day. Orders placed after 4 pm (PST) will be shipped on the next business day. Orders placed on weekends or holidays will be shipped  on the next business day.
5.  How do I track the status of my order?
Once your order is shipped you will receive an email confirmation with your package tracking number.
You can follow the link provided in the confirmation email to see the status of your order and an estimated delivery date.
6. How do I change my shipping address?

If you would like to change the shipping address on your order  email us at your earliest convenience to orders@shoesbymom.com and we will try our best to  accomodate your request . Please keep in mind that it is possible that your order might have already been processed.

7.  How do I change or cancel my order?

If you would like to make any changes to your order please contact us at your earliest convenience to support@shoesbymom.com. Please be advised that some orders are shipped soon after the order is placed and it will not always be possible to make changes and/or cancel the order.  For security purposes, we are not allowed to  make changes or cancel orders over email or social media.

8. What forms of payment do you accept?

Visa, Master Card, American Express, JCB  (Japan Credit  Bureau) Cards , Diners Club International,  Paypal,  Apple Pay.

9.  Do you ship internationally?

At this time we only deliver shipments within the US territory.

10. How do I unsubscribe from your mailing list?

You may unsubscribe from our mailing list by  clicking on the unsubscribe link at the bottom of the newsletter or email we sent to you.

11. Do you accept international credit cards?

Yes, as long as you have the complete information for your order to be processed you can use an international credit card, Just keep in mind that at this time we only ship within the US Territory.

12.  How long will my Refund take?

Refunds are usually processed within 1-2 business days after we receive your package. Once your return is processed, it may take up to two weeks for the credit refund to be posted to your account depending on your credit card bank or institution. You can always contact us if you have any questions regarding your refund process.

13. Do you do back orders?

Unfortunately we do not offer backorders at this time.

14. Can I exchange my order?

If  you would like to exchange your item(s) for another size or color, please follow the return process, return your item(s)  and make a new purchase. This is because by the time your return gets to our warehouse we cannot guarantee we still have in stock the size or color that you need.

15. Do you ship to PO Box addresses?

At this time we only deliver to commercial and residential addresses.

16. How do I return a damaged or an item that is defective or not what I ordered?

If you received an item that is different from what you ordered or that is damaged or defective please send us an email before returning your items, and we will gladly take care of it.

17. Will I be refunded for shipping charges?
We offer free standard shipping and free returns in all orders made within the US territory.
If you selected any other shipping method (express or one day shipping) and you decide to return your item for any reason, your return shipping is free but we are not able to refund any additional shipping charges.