FAQs
- What is your return policy?
- How do I get a return shipping label?
- What are the shipping fees?
- When is my order shipped?
- How do I track the status of my order?
- How do I change my shipping address?
- How do I change or cancel my order?
- What forms of payment do you accept?
- Do you ship internationally?
- How do I unsubscribe from your mailing list?
- Do you accept international credit cards?
- How long will my Refund take?
- Do you do back orders?
- Can I exchange my order?
- Do you ship to PO Box addresses?
- How do I return a damaged or an item that is defective or not what I ordered?
- Will I be refunded for shipping charges?
1. What is your return policy?
If you have any questions contact us via email to support@shoesbymom.com and we will gladly help you with your return process.
2. How do I get a return shipping label?
To get a pre paid return label please send us an email to suuport@shoesbymom.com, and we will gladly send the label to your email and help you with any questions you may have regarding the return process.
3. What are the shipping fees?
Type of Delivery |
Delivery Time |
Price |
| US Domestic Standard Shipping* | 4-7 business days | FREE |
| Standard Priority Shipping | 4-7 business days | $9.95 |
| 2nd Day Delivery | 2-3 business days | $14.95 |
| Next Business Day Delivery | 1 business day | $24.95 |
*Free shipping excludes Hawaii, Alaska and Puerto Rico
4. When is my order shipped?
5. How do I track the status of my order?
6. How do I change my shipping address?
If you would like to change the shipping address on your order email us at your earliest convenience to orders@shoesbymom.com and we will try our best to accomodate your request . Please keep in mind that it is possible that your order might have already been processed.
7. How do I change or cancel my order?
If you would like to make any changes to your order please contact us at your earliest convenience to support@shoesbymom.com. Please be advised that some orders are shipped soon after the order is placed and it will not always be possible to make changes and/or cancel the order. For security purposes, we are not allowed to make changes or cancel orders over email or social media.
8. What forms of payment do you accept?
Visa, Master Card, American Express, JCB (Japan Credit Bureau) Cards , Diners Club International, Paypal, Apple Pay.
9. Do you ship internationally?
At this time we only deliver shipments within the US territory.
10. How do I unsubscribe from your mailing list?
You may unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of the newsletter or email we sent to you.
11. Do you accept international credit cards?
Yes, as long as you have the complete information for your order to be processed you can use an international credit card, Just keep in mind that at this time we only ship within the US Territory.
12. How long will my Refund take?
Refunds are usually processed within 1-2 business days after we receive your package. Once your return is processed, it may take up to two weeks for the credit refund to be posted to your account depending on your credit card bank or institution. You can always contact us if you have any questions regarding your refund process.
13. Do you do back orders?
Unfortunately we do not offer backorders at this time.
14. Can I exchange my order?
If you would like to exchange your item(s) for another size or color, please follow the return process, return your item(s) and make a new purchase. This is because by the time your return gets to our warehouse we cannot guarantee we still have in stock the size or color that you need.
15. Do you ship to PO Box addresses?
At this time we only deliver to commercial and residential addresses.
16. How do I return a damaged or an item that is defective or not what I ordered?
If you received an item that is different from what you ordered or that is damaged or defective please send us an email before returning your items, and we will gladly take care of it.